About Us
Customer Persona Simplified (CPS) is a business concept that emphasizes the importance of people in providing excellent customer experience. Some believe that technology will replace human workers in this regard, but we at CPS Asia Pacific believe that technology can only complement, not replace human interaction.
We understand that technology can enhance customer experience, but it's the human touch that truly makes a difference. At CPS Asia Pacific, we help businesses improve their customer service by combining the strengths of both human and AI outsourcing solutions. Our goal is to help you deliver exceptional customer service and take your customer experience to the next level.
Custom Solutions
Our company offers a comprehensive suite of call center services, including customer engagement and acquisition. We understand that your core business functions are important and that's why we take care of everything else.
Our expert contact center consulting solutions can help you increase revenue and manage operational costs. With more than 30 years of combined experience across various sectors, we are a leading boutique call center consulting firm.
We offer tailored call center services to meet the unique needs of your target market.
Industry Expert
We offer specialized contact center consulting services that cater to the unique requirements of various industries and verticals. This list includes:
- Aerospace
- Automotive
- Energy
- Education
- Finance
- Healthcare
- Information Technology
- Logistics
- Retail & E-commerce
- Telecommunications
- Insurance
- Legal
- Real Estate
Our team can tailor our services to meet your specific needs and help you achieve your business goals.
Outsourcing Services
Executive Search and Career Coaching
Executive Search and Career Coaching